Welcome to the Zoovera.com website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our" and “Zoovera” refer to Zoovera.com. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Agreement"). By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website
As a condition of your use of this Website, you warrant that:
User should be at least 18 years of age
User possess the legal authority to create a binding legal obligation
User will use this Website in accordance with this Agreement
User will only use this Website to make legitimate purchases for you or for another person who is at least 18 years of age and for whom you are legally authorized to act
All information provided by you on this Website should be true, accurate, current and complete
User should be a resident of India
“Zoovera” retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.
The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
use this Website or its contents for any commercial purpose;
make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
"frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.
You understand that any violations of this clause may result in the cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
You acknowledge that “Zoovera” pre-negotiates rates with suppliers to facilitate the purchase of products and services on your behalf. The rate displayed on the Website is a combination of the pre-negotiated rates for the products and services that you purchase, and a fee retained by “Zoovera” to compensate us for our services. There might be a situation when charges taken from customer can be less or more then then amount paid to embassy. In this situation “Zoovera” is not liable to refund anything from the amount paid by customer while placing order
You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
You agree to inform “Zoovera” of any circumstance or condition as a result of which you or any person on whose behalf you are making a reservation may require special facilities prior to your purchase. Any complaints regarding a supplier should be brought to the attention of the supplier immediately during the time of the service and the same should be communicated to us in writing within thirty days thereafter, failing which, “Zoovera” will not entertain any such complaints
We accept online payments in Indian Rupees (Rs) on this Website. You warrant that you are the cardholder for all online payments made using credit/debit cards, and that your identification (“Cardholder ID”) exactly matches that of the credit/debit card used to make your purchase. You further agree to promptly provide proof of such matching Cardholder ID upon request at any time within six months of your purchase. You understand that any violation of this policy may result in cancellation of your reservation(s), in your being denied access to the applicable travel products or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation
All requests for change or cancellation of any goods and services purchased on this website must be delivered in writing to the service help address provided at the end of these terms or by email to cancellation@in.”Zoovera”.com and must be received in both cases, on our working days at least 24 hours before these goods and services are scheduled to be provided. Our offices are open ("working days") from 9:00am to 7:00pm India local time on each day from Monday to Sunday, except on public holidays and holidays declared for private sector establishments in India.
You agree to abide by the terms and conditions imposed at the time of your purchase, which will determine the change and cancellation policy applicable to your purchase, including, but not limited to penalties which may apply. Additionally, you agree that:
If a change or cancellation policy relevant to your request is not provided in the terms and conditions imposed at the time of your purchase, your purchase can not be changed and is non-refundable in the event of a cancellation.
If a cancellation policy relevant to your request in the terms and conditions imposed at the time of your purchase does not explicitly state a refundable amount or how it may be calculated, your purchase is non-refundable in the event of a cancellation.
If the change or cancellation policies relevant to your request in the terms and conditions imposed at the time of your purchase do not specify the price of partly utilized services, they will be calculated based on the price of the utilized services alone at the time of your request and not pro-rata
Requests for permitted changes and cancellations will be processed within 2 working days after all payments required to process the request are settled. In the event of a cancellation, any payments to be refunded after the deduction of payments required to process the cancellation will be credited to the same payment card or account which was used to make the original purchase within 15 working days thereafter. Some payment cards and accounts may take up to an additional 6 months thereafter to display the credited amount.
All goods and services purchased on this website and their transaction receipts will be delivered in the form of a printable document after the successful completion of your purchase. Your order confirmation will be made available for download for a limited period of time from the page on this website which confirms the successful completion of your purchase and will be delivered as a permanent record in an electronic mail ("e-mail") to the e-mail address you provide at the time of purchase.
If you choose not to download your order confirmation or product copy from the page on this website which confirms the successful completion of your purchase, you must check that you have received the ticket for your purchase by e-mail and notify us without delay if you have not received it within one hour after your successful completion of the purchase.
We shall not be liable if you do not receive email because the e-mail address you provided at the time of purchase was unable to receive the e-mail containing your ticket after your successful completion of the purchase or for up to twenty four hours thereafter for any reason whatsoever.
We understand that making purchases online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. Please read our privacy policy to learn about our privacy practices
We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website. You acknowledge that “Zoovera” may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You further grant “Zoovera” the right to pursue at law any person or entity that violates your or “Zoovera”'s rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you.
You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that “Zoovera” may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you
At “Zoovera” we make sure we offer best available rates in Market but in any scenarios we won’t be able to refund anything from the amount paid by customer post order confirmation.
This policy applies to all passengers utilizing the travel services of ““Zoovera”” for international travel requiring a visa
Passengers are solely responsible for providing accurate and complete documentation required for the visa application process.
Passengers must submit their visa application forms and required documents within the timelines specified by ““Zoovera”” or the respective consulate/embassy
Any inaccuracies, omissions, or falsifications in the submitted documents are the responsibility of the passenger
Passengers must ensure all necessary documents, such as passports, photographs, financial proof, and supporting letters, are submitted well in advance of the consulate's processing deadlines
Delays caused by late submission of documents may result in visa processing delays or rejection, for which ““Zoovera”” will not be held liable.
Passengers are responsible for adhering to the specific visa requirements set forth by the consulate/embassy of the destination country.
Failure to comply with consular requirements, such as attending interviews, providing biometric data, or submitting additional documentation, will be deemed the passenger's responsibility.
Visa application processing times are determined by the consulate/embassy and are beyond the control of ““Zoovera””.
““Zoovera”” will not be held responsible for delays in visa issuance due to high application volumes, consular holidays, or unforeseen events
The rejection of a visa application, for any reason, is solely the responsibility of the passenger.
““Zoovera”” will provide advisory services to guide passengers in preparing and submitting their visa applications. However, this does not guarantee visa approval.
““Zoovera”” may assist in compiling required documents but will not be liable for errors, omissions, or discrepancies in the passenger’s provided information.
Passengers are responsible for all visa-related fees, including application fees, courier fees, and any additional charges incurred due to re-submission or expedited processing requests.
““Zoovera”” will not refund any visa-related fees in the event of delays or rejection.
In cases of force majeure or unforeseen circumstances (e.g., political changes, natural disasters, or changes in visa regulations), ““Zoovera”” will not be held liable for visa delays or rejections.
Passengers must acknowledge their understanding and agreement to this policy by signing a consent form before proceeding with the visa application process.
Any disputes arising from this policy will be resolved in accordance with the laws governing [Your Organization Name] and its jurisdiction.
You are liable for authenticity and accuracy of the Documents requested or required from embassy.
Any sort of delay in providing issues,
You are fully responsible for ascertaining and obtaining the documents required for your entire trip, including, but not limited to emigration letters, passports and visas as necessary.
In no event shall the “Zoovera” companies, the “Zoovera” affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the “Zoovera” companies, the “Zoovera” affiliates and/or their respective suppliers have been advised of the possibility of such damages.
If, despite the limitation above, the “Zoovera” Companies, the “Zoovera” Affiliates or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the “Zoovera” Companies, the “Zoovera” Affiliates or their respective suppliers liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees assessed for your transactions on this Website, or (b) Four-Hundred Indian rupees (INR 400.00).
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the “Zoovera” Companies, the “Zoovera” Affiliates, and/or their respective suppliers
You agree to defend and indemnify the “Zoovera” Companies, the “Zoovera” Affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
your breach of this Agreement or the documents referenced herein;
your violation of any law or the rights of a third party; or
your use of this Website
Links to third-party sites
This Website may contain hyperlinks to websites operated by parties other than “Zoovera”. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
All contents of this Website are the copyright of “Zoovera”.com India Private Limited, unless specified otherwise or in the list of exclusions below. We reserve all rights to our content and are not responsible for content on websites operated by parties other than us. “Zoovera”, “Zoovera”.com, Experience Travel, Click-click Your Trip, Travel Expert, Travel Smart, and the wings logo are either registered trademarks or trademarks of “Zoovera”.com India Private Limited in India and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners.
Some contents on this Website are excluded from our copyright and are the copyright of the following people or organizations, who have graciously provided their content for our use:
This Website is operated by “Zoovera”.com India Private Limited, a company incorporated in Mumbai, India and this Agreement is governed by the laws of India. You hereby consent to the exclusive jurisdiction and venue of courts in Delhi, India, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.
Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event
Any rights not expressly granted herein are reserved.
